Service Terms & Conditions
These Terms and Conditions constitute a legally binding agreement made between you,
whether personally or on behalf of an entity (“customer”, “you”) and Bin Bath, LLC (“Bin
Bath”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided
by the company and any of its subsidiaries.
These Terms and Conditions, together with any operating rules, policies, price
schedules, or other supplemental documents expressly incorporated herein by
reference and published from time to time by Bin Bath (collectively, the “Agreement”),
constitutes the entire agreement between Bin Bath and you regarding the bin cleaning
service. By using the service, you confirm your acceptance of, and agree to be bound
by, this Agreement.
These Terms and Conditions constitute a legally binding agreement concerning your
access to and use of the http://www.binbath.com website as well as any other media
form, media channel, mobile website or mobile application related, linked, or otherwise
connected thereto (collectively, the “Site”). You agree that by accessing the Site, you
have read, understood, and agreed to be bound by all of these Terms and Conditions.
1. Service
Bin Bath provides a mobile waste bin cleaning service for residential trash bins.
Residential service will be performed and billed on a subscription basis.
Customers will not be charged until service has been performed.
2. Customer Responsibilities
In order for Bin Bath to provide its services, the customer must abide by the
following conditions, or service could be interrupted or postponed, or cancelled.
Trash bin(s) must be empty and available by the curb or alley. If
customer lives in a gated community or property, the code must be
provided and customer will hold Bin Bath harmless and release Bin
Bath of any damages or liability to any and all surrounding property.
If customer invites Bin Bath onto the customer's property or inside
the garage, then customer is responsible for all damages and
releases Bin Bath from all liability.
Trash bin(s) must be free of all trash and animal waste. Bins
containing unbagged feces will not be cleaned.
Trash bin(s) must be free of chemicals, oils, any petroleum-based
products, oil-based paint, glue or other adhesive, or hazardous waste
of any kind. Bins containing these substances will not be cleaned.
Trash bin(s) must be free of building materials, e.g. plaster, stucco or
concrete. Bins containing these substances will not be cleaned.
A temporary pause (vacation hold) may be placed on service. The
customer must notify Bin Bath by phone, email or text 7 days before
scheduled service. The service will be temporarily suspended, and
the customer will not be charged until service resumes on the agreed
upon date.
Bin Bath will not clean damaged bins. A picture may be sent to the
customer via email and/or text with a recommendation to replace.
If any of the above conditions are not met, Bin Bath will not perform the service(s)
and the customer is still responsible for payment. If Bin Bath was not able to
perform the service, a picture may be sent to the customer via email and/or text
with an explanation.
Additionally, the customer understands that Bin Bath will make every effort to get
all debris out of the bins, but certain substances require several treatments to be
completely removed. Certain substances are permanent, and some stains can
not be removed.
Customer will allow Bin Bath to utilize driveway for cleaning process when
necessary for safety reasons. Bin Bath will refuse to work on certain roads that
present a danger to employees or assets. The customer’s driveway may be
utilized in certain circumstances, and the customer releases Bin Bath from any
and all damages.
Customer assumes all responsibility for condition of the bin when not actively
being cleaned by Bin Bath or it’s associates. Customer understands that some
overspray may occur during cleaning process and releases Bin Bath from any
responsibility of damages to property.
Customer may request a rescheduled appointment in the event they are not able
to get bins outside for service. Multiple reschedule requests may be denied and a
charge may apply to customer’s account in the amount of service.
It is customer's responsibility to make their empty bins available to be cleaned.
Service notifications are sent out multiple times in advance via email and/or text
message. If Bin Bath does not receive any email, text or phone response to
reschedule and shows up to find no bins, full bins, or bins that are not able to be
cleaned due to reasons stated above, the customer is subject to a $20 reschedule
fee.
3. Bin Bath Responsibilities
Bin Bath will schedule the customer’s service on a pre-planned route and notify
the customer leading up to the day of service via email and/or text message. Bin
Bath will attempt to service all bins on its pre-planned route. Once the customer’s
bins have been serviced, the customer will be charged. The invoice will be paid
by credit on file, or by charging the client’s stored credit card. A receipt will be
sent by email to the customer.
From time to time, Bin Bath may service bins before trash/recycling has been
picked up. In this case, the technician may choose to bag up any
trash/recyclables from the bins into a new clean heavy duty bag. The bins will be
cleaned, and the clean trash bag may be reinserted into the clean bins to then be
picked up by the customer’s waste hauler.
If Bin Bath is unable to provide its service(s) on the scheduled day due to
inclement weather, vehicle maintenance, unforeseen events or otherwise, it will
make every attempt to notify the customer in advance and reschedule the
customer to the next available opportunity. Due to route scheduling conflicts
and/or extended inclement weather, the service visit may be cancelled until the
following scheduled service date. The customer will not be charged if service
cannot be performed due to inclement weather or vehicle maintenance.
Winter Weather Policy: Bin Bath's first priority is the safety of our customers and
their property, our employees, and our equipment. At times that will include
cancelling appointments due to inclement weather conditions. Bin Bath will
attempt to reschedule, but sometimes that may not be possible and a cancellation
of that service visit may occur. In the event of a cancellation, a subscription client
may have to wait until the next scheduled cleaning visit for service. At times Bin
Bath may not be able to clean the exterior of the bins due to excess water
overspray. The inside will still be cleaned, sanitized and deodorized, and the
majority of the wastewater will be collected on the truck. Company policy is that
the client will not be charged unless service has been completed. In the event of
a cancellation or reschedule due to weather, the client will be notified via email
and/or text. Bin Bath will not be held responsible for frozen water left behind from
the cleaning process and the client hereby releases Bin Bath from any liability.
4. Charges
The customer agrees to pay all charges for the service(s) and any applicable
taxes. Bin Bath reserves the right to adjust pricing at any time. Changes in
pricing may be communicated to the customer via updates to the website and/or
email. It is the customer’s right to choose to continue or discontinue the service at
any time. The service will continue on a recurring basis until cancelled by the
customer. Customers may request a change to the selected service plan 7 days
in advance of the next scheduled service.
Service Based Payment (Pay as you go):
Customer must have a Debit Card or Credit Card stored on file, and
have accepted automatic future charges.
Customer will be billed/charged after each completed service visit.
Customer is responsible for paying for the service requested
regardless of the number of bins present and available for cleaning.
An invoice is created after each service.
Payment is automatically collected after each service.
A receipt will be sent to the customer via email after each service.
Service is ongoing until customer cancels service.
Pre-Payment:
Customer must have a Debit Card or Credit Card stored on file, and
have accepted automatic future charges.
Pre-Payment charges will be made in advance of the first cleaning.
Customer’s account will maintain a credit that will be drawn down
after each service visit until depleted.
Customer is responsible for paying for the service requested
regardless of the number of bins present and available for cleaning.
A receipt will be sent to the customer via email after each service to
keep customer informed of current balance available on account.
Once customer’s account is depleted, Bin Bath will automatically
charge the customers for another 12 month period of service, or
convert the customer to pay as you go for same service interval. A
pricing adjustment may be necessary.
Service is ongoing until the customer cancels service.
Bin Bath will utilize industry leaders in payment processing to safely and securely
store customer’s credit card information. Customer’s card will be run
automatically after service, and a receipt will be sent via email.
5. Referral Program
Existing subscription customers in good standing may be eligible to receive a
referral fee for referring a new first time paying subscription customer. Existing
customer will forfeit the free cleaning credits if they cancel their existing
subscription after receiving free cleaning credits before utilizing the free cleaning
credit. If the existing customer cancels subscription after utilizing the free cleaning
credits but before paying for another subscription cleaning, they are subject to a
charge for each cleaning that was free (equal to the subscription price). Bin Bath
reserves the right to terminate the Referral Program at any time.
6. Modifications to Terms and Conditions and/or Customer Agreement
Bin Bath reserves the right to modify and/or amend the Terms and Conditions
and/or the Customer Agreement at any time by posting a revised Terms and
Conditions and/or the Customer Agreement at www.binbath.com, and/or sending
information regarding the amendment to the email address you provided to Bin
Bath.
7. Modifications to Service
Bin Bath reserves the right to modify the service at any time for the betterment of
our customers and the overall success of the service program. Customer may
adjust service frequency at any time and will accept the price difference to do so.
8. Default Payments
Bin Bath reserves the right to suspend or terminate your service without notice
upon rejection of any credit or debit card charges, or if the customer’s card issuer
(or its agent or affiliate) seeks return of payments previously made to Bin Bath.
Such rights are in addition to and not in lieu of any other legal rights or remedies
available to Bin Bath.
9. Cancellation of Subscription Service
The customer may cancel a subscription service at any time. If subscription
cancellation occurs after only one cleaning visit, the customer will be charged the
minimum service fee which is the equivalent of the One Time Cleaning Rate for
the number of bins cleaned. Cancellation must occur 14 days in advance of next
scheduled service date. Pre-payment refunds are not issued for cancellation of
service.
10. Customer Information
We do not sell, trade, or rent customer’s personal identification information to
others. Bin Bath utilizes industry leading PCI compliant credit card information
storage through their payment processor.
11. Sanitization and Disinfection
The customer understands that Bin Bath's high pressure hot water is a great
defense against germs and the environments they thrive in, but that Bin Bath can
not guarantee the complete elimination of all contagions within, around and on
garbage bins. Bin Bath will make all reasonable efforts to sanitize and disinfect to
the best of their ability, but makes no claims to prevent disease and/or the spread
of contagions.